Privacy Policy

This Privacy Policy explains how ThinkLoom ("we", "us", "our") collects, uses, discloses, and safeguards your information when you visit our website and use our services. By accessing or using our services, you agree to the terms of this Policy.

1. Information We Collect

  • Contact information such as name, company, email address, and phone number.
  • Project details you share via our forms or during discovery calls.
  • Usage data including pages visited, interactions, and device/browser information.
  • Cookies and tracking to enable site functionality and analyze performance.

2. How We Use Your Information

  • To provide, operate, and improve our services and website.
  • To respond to inquiries, proposals, and support requests.
  • To personalize content and measure site performance.
  • To comply with legal obligations and enforce our agreements.

3. Legal Bases for Processing

Where applicable (e.g., the EU/UK), we process personal data based on consent, legitimate interests (such as service improvement and security), performance of a contract, and compliance with legal obligations.

4. Cookies

We use essential and analytics cookies to operate and improve the site. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

5. Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Sharing and Disclosure

We do not sell your personal information. We may share information with trusted service providers who assist us in operating our website or delivering services (e.g., hosting, analytics), under appropriate confidentiality and data protection obligations. We may disclose information if required by law or to protect our rights, users, or the public.

7. International Transfers

Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards to protect your information in accordance with applicable law.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, as well as the right to object and to data portability. To exercise these rights, please reach out via our contact form.

9. Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above.

12. Contact Us

If you have any questions about this Policy or our data practices, please contact us via the contact form on our website.